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| 1220 Meadow St Watertown, WI 53094
// Phone: (920) 261-7785 Fax: (920) 261-3070
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FREQUENTLY ASKED QUESTIONS
Do I have the right to choose my repair shop even if my insurance company is paying for the repair?
Yes! You have the right to have your car repaired at any shop you choose. Your insurance company is required by law to pay the reasonable cost to restore your vehicle to pre-accident condition according to the coverage's you purchased. Your insurance policy will specify what coverage's you have. King Kollision has adopted repair procedures which will result in the best repair possible, both structurally and cosmetically. For example: removing moldings before painting, rust proofing new and welded panels, four-wheel alignments with any structural repairs, blending and clear coating for color match, etc -- all of which are covered in most insurance policies.These procedures are not followed by all shops and may be discouraged by some insurance companies; however, it's your car and your decision. King Kollision has the latest in equipment, certified technicians, and the expertise to restore your car to pre-accident condition.
Can you arrange for a rental car?
Yes! We can arrange for a rental car to be ready for you when you drop off your car. You can then leave it with us after your car is repaired.
Is the repair of my vehicle guaranteed?
Yes, you will receive a written Limited Lifetime Warranty the day you pick up your vehicle. King Kollision has what we believe to be one of the best guarantees available anywhere, and it is backed by a company that has been in business for over 40 years.
Will the new paint match the old paint on my car?
Yes! We use only the finest acrylic urethane paint available. We take pride matching the color on your car through tinting and blending techniques to ensure a good paint match. This is an additional procedure in the repair to insure top quality work.
What if my insurance company is paying for the repairs?
King Kollision is performing these repairs for you, our customer. Any insurance coverage you have is between you and the insurance company and does not enter into King Kollision's agreement to repair your car. We provide you and your insurance company with an itemized bill for the repairs. Full payment of your repair is expected when you receive, and are satisfied with, your car. King Kollision will accept direct payment from your insurance company if a commitment in writing is given to King Kollision from the insurance company prior to the release of the vehicle. Insurance drafts to lien holders must be endorsed by the same before we can accept them.
Can the shop "hide" my deductible?
No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer.
What are collision, comprehensive and liability coverage?
Insurance policies are contracts designed to protect people in one of three ways-liability, collision, and comprehensive. Liability type of coverage pays for damages you may do to someone else or their property. It does not cover damage to your property. You may purchase optional forms of coverage, such as collision or comprehensive, to protect yourself and your property. Collision coverage will repair or replace your covered vehicle in the event it is damaged in an accident, even if the accident is your fault. Comprehensive coverage covers perils such as fire, theft, deer, and vandalism. Both collision and comprehensive coverage typically require the owner to pay the first portion of the claim, called the deductible.
Do I need an appointment for an estimate?
You are not required to have an appointment, however we strongly encourage an appointment to expedite your visit. We also like to have the most appropriate estimator available to write your estimate, as every insurance company has different estimate requirements.
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Web Site by O.L.M.E.I.  Copyright 2007 King Kollision L.L.C.
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